Santa Cruz de Tenerife and surrounding areas
IRES LAR is a family-owned company specialized in the comprehensive management of premium accommodations located in emblematic properties. Our activity is based on operational excellence, attention to detail, and a high standard of quality and service, which are the pillars of our value proposition.
We are looking to incorporate a key person for operational management and guest experience, with a strong service-oriented mindset.
To manage and coordinate the daily operations of the accommodations, ensuring an excellent guest experience and guaranteeing compliance with the company’s defined standards of quality, service, and hospitality.
Coordinate daily accommodation operations: reservation management, guest service, housekeeping, maintenance, and incident resolution.
Provide direct, professional service to guests and suppliers, ensuring a close, efficient, and excellence-oriented experience.
Maintain smooth and effective communication with external suppliers and housekeeping teams.
Manage unforeseen events, technical issues, or last-minute changes.
Supervise compliance with quality standards across accommodations.
Handle complaints and claims with a positive attitude and a strong focus on guest satisfaction.
Analyze basic indicators related to pricing, occupancy, and revenue.
Propose continuous improvements to operational processes and the guest experience.
Ensure confidential handling of client and business information.
Degree in Tourism, Hospitality Management, Business Administration, or similar.
Additional training and experience in premium accommodation management will be valued.
High level of English, with the ability to communicate fluently (essential).
Preferably based in Santa Cruz de Tenerife.
Strong organizational, planning, and prioritization skills.
Clear, professional, and empathetic communication style.
Operational excellence and attention to detail.
Knowledge of German and/or French.
Previous experience in premium hospitality, boutique hotels, or exclusive accommodation management.
A stable, growing project.
A demanding, dynamic professional environment focused on quality.
Opportunities for development and continuous learning.
Competitive conditions aligned with profile and experience.
Apply for the position and take the next step in your professional career.
At IRES LAR, we believe that quality care and attention start with the people who make up our team. If you have a strong service vocation and are motivated to work in a human and collaborative environment, we invite you to be part of our project.